Frequently Asked Questions
Welcome to our FAQ hub — your go-to guide for booking a luxury Hunter Valley stay or partnering with Hunter Holidays to manage your property.
Whether you’re a guest planning a getaway or a homeowner exploring short-term rental management, you’ll find clear, trustworthy answers below.
For Guests & Holidaymakers
How do I book luxury accommodation in the Hunter Valley with Hunter Holidays?
Booking your stay is simple:
- Browse our curated collection of Hunter Valley accommodation.
- Select your preferred property and dates.
- Follow the secure checkout process to confirm your stay — deposits and minimum night requirements vary per home. You’ll receive a confirmation email and digital access instructions prior to arrival for a seamless, contactless check-in.
What is your cancellation and refund policy for holiday bookings?
Our cancellation terms depend on the property and the timing of your cancellation. Generally:
- Full refunds apply for cancellations within the free-cancellation period stated on each listing.
- Partial refunds or credits may apply closer to the check-in date.
For full details, please review our Terms & Conditions.
Are your Hunter Valley properties pet-friendly?
Yes — we proudly offer a range of pet-friendly accommodation across the Hunter Valley.
Look for the “Pet-Friendly” tag on each listing, or use the filter option on our Accommodation page.
Pet-friendly properties often include fenced outdoor areas and easy access to walking trails and vineyards.
What time is check-in and check-out, and is late check-out available?
- Check-in: From 3:00 PM
- Check-out: By 10:00 AM
Late check-out may be available on request, subject to upcoming bookings. Please contact our team in advance via the Contact page to arrange availability.
Do you offer accommodation suitable for large groups, weddings, or corporate retreats?
Absolutely. We specialise in large group stays, corporate retreats, and wedding accommodation across Pokolbin, Lovedale, Broke, and Mount View.
Our exclusive estates and luxury lodges feature multiple bedrooms, event-friendly spaces, and resort-style amenities such as pools, spas, and outdoor entertaining areas.
Explore our Hunter Valley group accommodation to find the perfect property for your event.
Are housekeeping services or mid-stay cleans included for longer stays?
A full professional clean is provided before your arrival and after departure.
For stays of 7 nights or longer, we can arrange mid-stay cleaning, linen refresh, and restocking upon request (fees may apply).
Do the properties provide amenities like Wi-Fi, linen, or exclusive features such as pools and hot tubs?
Yes — all Hunter Holidays homes are fully equipped for a premium experience. You can expect:
- Complimentary Wi-Fi
- Quality linen and towels
- Welcome amenities and essentials
- Kitchens stocked with cookware and utensils -many properties also include private pools, outdoor spas, fireplaces, and BBQ areas. Each listing page outlines its unique inclusions.
Can I request local experiences like wine tours or dining recommendations?
Yes — our team offers concierge-style service to help you plan the perfect Hunter Valley itinerary.
We can organise wine tours, spa retreats, private chefs, helicopter flights, and more through our trusted local partners.
Explore more experiences on our Things to Do page.
Is there on-site support during my stay?
Yes. Hunter Holidays provides 24/7 guest support for urgent issues.
For non-urgent matters, our team is contactable daily to ensure your stay runs smoothly and every detail meets your expectations.
For Property Owners
How can I list my luxury property for short-term rental with Hunter Holidays?
Listing your home is easy:
- Enquire online via our Property Management page.
- Our specialists will contact you for a free consultation and revenue forecast.
- We handle STRA compliance, styling, photography, and OTA-optimised listing setup.
You’ll be live across Airbnb, Booking.com, Stayz, Google Travel, and our direct site within weeks.
What property management services do you offer for Hunter Valley holiday homes?
Our full-service management covers every aspect of your property’s success, including:
- Dynamic pricing & revenue optimisation
- Marketing & listing creation across all major platforms
- Guest screening and ID verification
- Maintenance coordination with trusted local trades
- 24/7 guest communication and concierge service
- Transparent reporting with real-time dashboards. Learn more on our Property Management Services page.
How does Hunter Holidays maximise the rental income and ROI of my property?
We combine algorithm mastery, data-driven dynamic pricing, and multi-channel marketing to achieve up to 20–30% higher annual revenue compared to static-pricing competitors.
Every listing benefits from daily rate adjustments, seasonal campaigns, and premium photography — ensuring your property ranks higher, books faster, and attracts quality guests.
What are your property management fees, and do they include marketing costs?
Our fee structure is fully transparent and covers:
- Management and marketing
- Dynamic pricing technology
- Guest communication and concierge service
- Owner reporting and maintenance coordination. There are no hidden fees — our model averages around $2.20 per hour of full-service care per property. For a detailed proposal, contact us for a personalised revenue forecast.
How do you handle guest screening and property security to ensure my luxury home is protected?
We use a protection-first approach that includes:
- Guest ID verification and pre-arrival registration
- Automated risk scoring systems
- Smart locks, noise monitoring, and camera integrations
- Scheduled inspections and preventative maintenance – This ensures your home is protected from unauthorised guests, damage, and non-compliance risks.
Why choose Hunter Holidays over managing my property myself?
Self-management can be time-consuming and limits your exposure to just one channel (e.g., Airbnb).
We handle 100% of market demand across all platforms, plus compliance, guest communication, and maintenance — saving you hours each week while delivering stronger financial returns and peace of mind.
What if I’ve had a bad experience with another property manager?
Many of our owners come to us after poor experiences elsewhere.
We pride ourselves on transparent communication, real-time reporting, and zero hidden fees.
Case studies show income uplifts of 30–40% within six months after switching to Hunter Holidays.
Are there compliance or insurance requirements for short-term rentals?
Yes. We assist every owner with:
- STRA registration and fire safety compliance
- Insurance coverage guidance
- Guest liability and damage prevention protocols – Our proactive management ensures your property meets NSW regulations and remains fully protected.
Still Have Questions?
We’re here to help. If you couldn’t find what you’re looking for, please contact our friendly team — we’ll be happy to assist with your booking or property enquiry.